Please email ask subkshop. Billboard has very specific rules on how an album can or cannot count toward their charts, so please check with Billboard for further details.Next
Please remember to film a full, unedited Unboxing Video from beginning to end, check the product condition immediately upon receipt, and contact our Customer Support department at for damaged, defective, incorrect, or missing items.
Small scratches, flaws, discoloration, etc. If your item is not in its original condition, or if you email us after it has been more than 7 dayssince your shipment was marked as delivered by the courier, only partial refunds can be provided. If you have received a damaged, defective, or incorrect item s , or are missing an item s , please email ask subkshop.Next
Package Jewel Case Ver.
For orders that are placed separately, even if they are under the same customer info, they will be shipped separately. After that, we fulfill all pre-orders within 48 hours.Next
When filling out your shipping address info, please include your PCCC in the "Company" field.
Please include your First and Last Name, Order Number, and Reason for Cancellation in the email. Due to the effects of COVID-19, shipping to some countries may be restricted, in which case, orders may be automatically cancelled or packages may be automatically returned, so please check your country's shipping restrictions before placing an order. International Order We accept PayPal only for international orders.Next
If a pre-order item is included in the order, we hold it until all items become available to be fulfilled.
Actual product may vary from image shown.Next
Please get in touch with support kavesquare.
Upon arrival, order processing will begin detailed shipping updates can be found on our social media..Next
For missing items, instead of a return, we will review the Unboxing Video and issue a full refund if item is out-of-stock or send a new shipment out as soon as possible.
However, we don't ship posters in mailing tube international; the poster option in your order will be canceled and refunded automatically. These charges will typically be due before delivery is attempted.Next
Once the item is received back in the warehouse, our team will examine the item to conclude the condition of the product and issue the refund minus shipping fees within 5~7 business days.